What's wrong with the new campaign for HD radio
From Radio Ink:
The HD Digital Radio Alliance, a joint initiative of radio broadcasters to accelerate the rollout of HD digital radio, has detailed its marketing strategy. Marked by the launch of “Discover It!” a new creative and branding initiative, the strategy includes the rollout of a new brand identity and tagline, new advertising creative, online marketing elements and the involvement of new agency and retail partners. The initiative is a part of the HD Digital Radio Alliance’s $200 million dollar advertising campaign, which was announced in December.The “Discover It!” campaign invites consumers to discover new, free, digital quality radio programming and new “stations between the stations” available with HD digital radio. The campaign launches in 22 new markets and 28 existing HD radio markets for a total of 50, and can be heard in 43 of the Top 50 markets on every radio station that is part of the HD Digital Radio Alliance.
Yesterday I noted that I like and respect the magnitude of this effort. Today I want to voice some of my concerns about this program and the direction it's taking. These are all constructive concerns, not criticisms per se. As a result I've included some remedies.
After reviewing the news releases and the content online (all of it well executed), here are what I see as the flaws:
1. The goal is obviously awareness. But awareness is absolutely the wrong goal. The very terminology of the tagline "discover it" embodies this without ambiguity. The premise is that once you discover it, you will love it, but this is dead wrong. Once you SAMPLE it you might love it. But once you discover it it means nothing to you. This is not a product where the benefits are intuitively obvious. It must presumably be heard to be appreciated and the campaign on the whole misses that critical point entirely.
2. If the goal were to generate SAMPLING then these spots would be completely different. It would be less about vague references to "hidden radio stations" and more about specific and unique stations you can hear if you go to the following location at the following time to see, hear, and touch the actual radio - and, oh by the way, we will be handing out free radios to the first 100 folks attending. THAT is what marketing is all about.
3. Is there a target, an intended buyer, represented in these spots? Because no such thing is evident in the samples here. This is a campagn directed towards everybody with a pitch not nearly everybody will be responsive to.
4. The spots for the existing HD radios confuse the benefits of HD with the not altogether compatible benefits of the branded radios themselves. For example, the Polk radio plays mp3's and CD's along with HD, all in "amazing 360-degree i-Sonic sound." Wait. Is it the radio that makes the amazing sound or the HD? Mixing our messages will not foster comprehension, let alone a surge of buyers at retail.
5. As I have often argued, the benefit to hearing "hidden radio stations" only exists if listeners are not currently satisfied with what's on the radio now. And the vast majority of listeners ARE satisfied with radio (isn't that what your ratings tell you?). As for that smallish fraction that IS unhappy? These are the iPod owners, my friends. They can skip YOUR music mix and program their own.
6. The pitch for sound quality will likewise fall on deaf ears. In general folks think the best sound quality can be found on satellite radio or mp3 players. FM can rise to that level and then some. Sound quality is for audiophiles, not the masses.
7. Some of the spots characteristically place "creative execution" over communication. For example, the sound of faux dogs whining is compared with the hidden stations in HD. Yes, I know the message really is that there's a sound you can't hear but your dog can, but to the casual listener it sounds like HD radio is for the dogs.
8. But what ARE these "hidden stations"? And how do I, the consumer, know if I'll like them enough to buy a radio? We talk about the content of HD driving the technology, then we create a ream of spots that ignore content altogether. Yes, it is different from market to market. Makes it hard to market, doesn't it?
9. The emphasis on "no monthly fees" positions HD directly against satellite in the minds of the audience. This is a mistake. Satellite has 10-15 million subscribers. Is THAT the point of comparison? Or is it the radio you and I use right now in our car, at work, and at home, and the 800 million ones like it in the U.S. alone? Is our goal to UN-sell satellite or to sell HD radio?
Now I know it could certainly be argued that the campaign laid out here is only PART of the effort. Fair enough. But when, at the end of the day, the gain from the much proclaimed "200 million dollar" investment is assessed, how well will we have spent that sum? And what will we have to show for it?
There are strategies which can drive HD radio.
But I think this latest effort misses the mark by a wide margin despite some terrific production value, a strong web effort, and some hard work on the part of some very talented Alliance leaders.
The good news: It ain't over 'til it's over. And there are more chapters to come.
The bad news: I don't think this chapter moves the story forward nearly as much as it should.
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Another bullseye Mark.
I look at this latest effort in context with the previous "are you def yet" idea and give them props for at least creating some spots that more clearly articulate what HD Radio is.
Baby steps - I guess heh?
Posted by: Jeff Schmidt | August 02, 2006 at 08:44 AM
The baby's got to start running.
Posted by: Mark Ramsey | August 02, 2006 at 08:48 AM
I think a lot of what you say demonstrates the disconnect between radio people and electronics people. If you put radio manufacturers in charge of this campaign, or electronics retailers, they know how to market radios.
Posted by: George | August 02, 2006 at 08:57 AM
I think you're right, George.
If it's radios you want to sell, let the radio sellers sell them.
Posted by: Mark Ramsey | August 02, 2006 at 08:59 AM
But who's selling them? Where's Best Buy, Circuit City, Fry's, Target, Sears, Office Depot? In my market (based on what's on the web page), I have the choices of Radio Shack (geek central) or mailorder/online. The lack of participation by the major big box retailers doesn't lead to a lot of confidence that I wouldn't be buying some flash-in-the-pan soon-to-be-orphaned techno-gadget.
And my market's 9 HD2 choices (including "Oldies," "Dance," "Blues," "Gold," "Country") don't include anything that isn't already available on someone's main channel. Maybe if I could sample, but I'm not ready to spend $200+ just to experiment.
Posted by: Old Grouch | August 02, 2006 at 12:58 PM
I also note that the "Find a Station" pages at hdradio.com have no links to the HD stations' web pages.
Gee, IF they had provided links (and ASSUMING the linked stations are smart enough to stream their HD2 programs), I might have a way to sample them before investing in a receiver. Talk about missed opportunity!
Posted by: Old Grouch | August 02, 2006 at 01:07 PM
Well, certainly the availability of retail options is only going to get wider from here on out.
As for the options within any given market, you're right. It may - or may not - appeal. But even that selection is ever-changing.
Posted by: Mark Ramsey | August 02, 2006 at 01:10 PM
Old Grouch: The way it's working in most major markets is the HD channels are alternatives. If they're rock, they're offering deep cuts. If they're country, they're offering alternative country or classic. They are trying to offer formats or approaches to those formats not on the main channels.
And in all cases I know of, the HD channels are being streamed on the internet.
Posted by: George | August 02, 2006 at 01:59 PM
All great points Mark,but there is really only one point that matters...one you've mentioned MANY TIMES!
There just is NO consumer generated demand for this product, period.
Not will there be....
I swear, I'll be "gumming" my creamed corn in a retirement home, waiting my the next round of the shuffleboard tourney before we ever see this product make a signifcant impact in the consumer's mind...
And I'm NOT that old! :)
Posted by: Dave Paulus | August 02, 2006 at 02:00 PM
There's no consumer demand because they don't know what it is.
I also believe there's no consumer demand because, for the most part, they're satisfied (as Mark's research has pointed out) with the free choices they already have.
I read an analyst's report a couple days ago about satellite radio, and for the first time, he downgraded satellite stock specifically because of improvements at terrestrial radio. That's an amazing statement about the quality of existing radio.
Posted by: George | August 02, 2006 at 02:23 PM
George- I understand what you're talking about, but does the average listener? (Nobody's explaining it!)
Re: Streams, I looked at 4 random HD station websites for my market.
One has NO streams (but a ton of local stuff for iPod download).
One has main channel only (and no mention of HD whatever).
One (Clear Channel) has HD stream and info hidden behind a 1/4" x 2" button. The info page includes this interesting sentence: "Now you can stream our new stations to experience the quality programming, commercial free." (!)
Last one I checked has main, HD2, and HD3 all front-and-center.
Just FWIW!
Posted by: Old Grouch | August 02, 2006 at 05:12 PM
I keep saying - give away the radios, and you might get folks hooked. The idea is to get people to listen to the content, which they can only do if they have the equipment.
Giving away the radios gives folks the opportunity to sample - which could create positive buzz and hype around the HD2 stations and drive others to buy them, etc...
What HD lacks right now is any kind of momentum to get consumers to sample in the first place. It's up to the radio industry to create that momentum -and the way to do that is to give away the radios.
--*Rob
Posted by: Rob Usdin | August 02, 2006 at 05:53 PM
It's really not up to the radio industry. They're only partial investors in the technology. iBiquity has more at risk. The electronics industry has a lot to gain if a new product takes off. As Mark says, there's a lot of money committed to it, but is the future of radio at risk? Is it really?
Posted by: George | August 02, 2006 at 10:03 PM
The problem lies not in the details of the marketing campaign, but in the deficiency of the value proposition for listeners.
Satellite has succeeded (sort of) not because they spent $200M on promotion (they did) or executed the rollout perfectly (they didn't) but because the service itself offered listeners a better value proposition: a cable system sized banquet of radio channels (including dozens of neglected music formats), little or no advertising, 100% coverage of areas that were underserved by terrestrial radio, and a truly national service.
So the cost of the new hardware and the subscription was compensated by a strong, unambiguous value proposition: more content, desired content, uninterrupted content, national coverage. It all adds up to being worth the $12.95 a month for many millions of people.
What about online radio? Now you have tens of thousands of channels: a mind-boggling array of niche and specialty content in addition to deep choice of mainstream formats. In many cases, you have fewer or zero commercials. You have on-demand access and deep archives. You have asynchronous subscription delivery, aka podcasting. And you have ubiquitous wired access, with wide-area wireless Internet rolling out starting last year on the 3G cellular nets. And now the hardware cost is rolled into your smart cell phone, which is being upgraded every 2-3 years on average anyway.
One more benefit that's not user-centric but should get the attention of broadcasters: online provides a more flexible, more powerful platform for delivering advertising. Ask Google.
Face it, folks...when you add it up, HD Radio as a platform will never be competitive with satellite or Internet radio on a value for value basis for the end user.
All you can hope is that AM and FM will decline slowly enough that radio stations and producers can adapt to new media delivery methods while they continue to operate their old franchises. HD radio is not a new method: it's good old single channel point to multipoint local broadcasting in digital drag. It can barely provide time-shifting of favorite shows, much less the other listener/viewer value enhancements that are driving the Internet media explosion.
HD will fail to get a meaningful level of uptake, and it will waste more time and money in the process. Incumbents are stubborn that way. Broadcasters who access the situation correctly already have better places to put their development energy. I'm really sorry for the folks at iBiquity. They've worked long and hard, but the bar has been raised beyond the ability of conventional broadcasting to compensate. HD radio is just too little and too late.
Posted by: Stephen Hill | August 03, 2006 at 06:09 AM
Rob - I also used to think a radio give-away was the way to go - and it WOULD be - if HD actually performed as promised.
But right now, it doesn't.
Posted by: Jeff Schmidt | August 03, 2006 at 02:03 PM
Russ Oasis just posted an open letter to the industry on HD Radio. It's a typical Oasis rant. But as usual makes a few good points.
Posted by: George | August 04, 2006 at 01:36 PM
A year after this article was written, the Dallas stations are still saying "broadcasting in HD" without mentioning you need a new radio, and bragging on how well they are PROMOTING HD radio. When RCA was introducing color TV on the RCA-owned NBC network the emphasis was on CONTENT -- Walt Disney's Wonderful World of Color..watch the Rose Bowl in color, Bonanza in Color, "following program is presented in Living Color on NBC" and the obvious dissatisfaction of those without color sets seeing a grey peacock.
Posted by: Frank Provasek | September 28, 2007 at 04:55 PM